We have a no return/refund/exchange policy. The policy excludes damages caused by the company or faulty products (does not include any Food & Preservatives or Bath & Body items).
We cannot take responsibility for any damages caused by the courier company in the shipping process. Claims of damages or faulty products should be backed up with proof.
Claims can be sent to gemmerkatontwerp@gmail.com We pledge to package every order with care and take the necessary precaution to prevent damages.